Lighting fast speeds
For businesses large or small
Lightning fast speeds
Offering leading providers
For businesses large or small
| Service Provision Charges | Price |
|---|---|
| Broadband Activation Charge | £125.00 |
| Broadband Install Cancellation / Missed Appointment | £150.00 |
| Broadband Charges | |
| Data VPN Bolt-on | £10.00 per month |
| Routed IPs x2 | £3.95 per month |
| Router Assurance | £4.95 per month |
| Associated Telecom Limited apply a router assurance charge for every Broadband connection supplied with preconfigured or managed router. Router assurance allows our support teams to remotely access customers routers to provide technical assistance when needed and access to fault diagnosis tools and activity reports. As part of the router assurance, the customer is also covered for 1 faulty router replacement throughout the contract period after the initial 12-month warranty expires. Router Assurance does not include site visits. If an engineer site visit is required, it will be chargeable at the usual rate. | |
| Numbering and Porting Charges | |
| Single Line Number Port | £15.00 |
| Multi Line Number Port | £25.00 |
| Multi Line Number Port with Block of 1-10 DDIs | £55.00 |
| Multi Line Number Port with Block of > 10 DDIs | £110.00 |
| OOH Number Porting (Evenings Mon-Fri) | £150.00 |
| OOH Number Porting (Saturday) | £350.00 |
| DMA Transfer with Block of 1000 DDIs | £500.00 |
| Single Non-Geographic Number Port | £15.00 |
| Number Port Order Rejection | £15.00 |
| Port Date Changed / Restored | £35.00 |
| Cancelled Number Port | £25.00 |
| Number Selection | £15.00 |
| Number Selection (10-49) | £50.00 |
| Number Selection (50-99) | £100.00 |
| Number Selection (100-499) | £200.00 |
| Number Selection (500-999) | £350.00 |
| Number Selection (1000+) | £500.00 |
| Golden Number Charge | £1,000.00 |
| Platinum Number Charge | £1,500.00 |
| Installation Charges | |
| Remote Install | £125.00 |
| Associated Telecom will courier all necessary equipment to the customer including basic instructions and offer assistance remotely | |
| Managed Install (A) | £250.00 |
| Associated Telecom will send an engineer to the customer premises to plug in and set up all devices offering basic training on site for up to 8 users | |
| Managed Install (B) | £375.00 |
| Associated Telecom will send an engineer to the customer premises to plug in and set up all devices offering basic training on site for 9 or more users | |
| Managed Install (C) | £500.00 |
| Associated Telecom will send an engineer to site survey the customer premises and re-visit to install the system including internal network setup, re-patching switch in comms cab, plug in and set up all devices offering basic training on site | |
| Complex Install | POA |
| Associated Telecom offer a complex install option for customers who have a requirement for network data cabling, installing comms cab, etc. All of the above install options are chargeable per customer site. The charge for changing the installation date, once booked in, is £250.00 | |
| Single Socket Data Points | £75.00 |
| Double Socket Data Points | £150.00 |
| Network Cabling | £3.00 per metre |
| Support Charges | |
| System Programming Changes | £25.00 per change |
| There is no charge for general system updates such as username changes, call forwarding, basic call routing adjustments, etc., which are included as standard. | |
| Engineer Callout Charge | £50.00 plus £40.00 per hour |
| Charge for Third-Party Engineer Appointments | £150.00 |
| Associated Telecom Limited may arrange a third-party engineer appointment if all other diagnosis steps prove unsuccessful in resolving a fault reported by you. A charge will apply if an engineer visits your premises and is unable to gain access or it is diagnosed that the fault is caused by equipment or services not supplied by Associated Telecom, including but not limited to, your internal wiring, equipment, telephone/router settings. | |
| Equipment Charges | |
| Delivery band 1 – 1 to 10 phones | £20.00 |
| Delivery band 2 – 11 to 30 phones | £60.00 |
| Delivery band 3 – 31 to 50 phones | £80.00 |
| Delivery band 4 – 51 to 79 phones | £110.00 |
| Delivery band 5 – 80 to 100 phones | £150.00 |
| Delivery band 6 – 101 to 150 phones | £200.00 |
| Delivery band 7 – 151 to 200 phones | £250.00 |
| Delivery band 8 – 201 to 250 phones | £290.00 |
| Charge for Ethernet/Converged Broadband Routers Not Returned | £410.00 |
| Billing and Accounts Charges | |
| Late Payment Charge | £25.00 |
| Direct Debit Cancellation | £25.00 |
| Paper Billing | £9.95 per bill |
| Service Termination Charges | |
| Broadband Migration Charge | £50.00 |
| Broadband Termination Charge | £50.00 |
| Export of a number to another network | £25.00 per number |
Call Charges
To see the full list of call charges for Landline services please click HERE
To see the full list of call charges for Hosted telephony services please click HERE
Inclusive Allowances
Horizon VoIP / Webex Pro / iPECS Cloud License
Inclusive calls to UK landline numbers 01, 02, 03 up to 2,000 minutes per subscription per month. The number of calls to 03 numbers must not exceed 15% of the total number of calls made by the user. Inclusive calls to UK mobile numbers up to 2,000 minutes per subscription per month. The threshold is applied at the Horizon company level, not at the level of the individual subscriptions. For example, if a Horizon company has 4 subscriptions, it will get up to 8,000 free minutes which can be pooled across any of the individual subscriptions. Where the conditions are exceeded, all usage during the month for the company will be rated at the Hosted telephony call charge rates above.
