ATOM auto-resolution
Our custom bot detects and fixes endpoint issues automatically, ensuring prevention over reaction, every time.
Fully managed IT that spans your business needs.
Authorised suppliers of the leading providers
Full-service IT, sorted remotely.
11. Assess & plan
We start with intro and recon, then plan your switch – mapping current setup to our agile, bureaucracy-free IT support model.
22. Onsite rollout
Our engineers ensure seamless handover, activating ATOM monitoring bot to auto-fix issues before they escalate.
33. Hands-off reliability
Unlimited remote support with 17-min average response so your team focuses on work, not tech headaches.
Meet your Shropshire contact…
Measured by results, not just promises.
17
Minute average response time
88
Minute average resolution time
99
%
Uptime via proactive ATOM monitoring
IT support that safeguards your business.
Agile & flexible
We prioritise delivery and client experience over rigid ITSM bureaucracy for faster, friendlier fixes.
Clear SLA tiers
Tiered response levels from critical to minor with unlimited phone/email support to ensure you’re back online fast.
Cost without compromise
Flexible per-user pricing delivers enterprise-grade IT support tailored to your business size and needs.
Frequently asked questions
Some commonly asked questions our clients tend to have. If you can’t see what you’re after, just give us a shout.
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How fast do you respond to issues?
On average, 17 minutes – P1 critical issues get 30-min response, 4-hour target resolution.
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Do you handle hardware and software?
Yes, full managed service covers networks, endpoints, and security ensuring we’re always proactive, not reactive.
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Why switch from my current IT provider?
Our way of working ensures you’re priority. If you want to escape downtime, tech frustration and poor service, we’re here with agile support with proven fast response times.
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What’s ATOM and how does it work?
Our operational bot monitors endpoints 24/7, auto-resolving common issues before you notice them.
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What support tiers do you offer?
Premium: unlimited remote + ATOM (£19/user/month). Complete: adds 24/7 security (£30/user/month).
Broadband
High-speed, reliable fibre and leased lines designed for business, ensuring uninterrupted connectivity for critical operations and remote teams.
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Cyber Security
Advanced threat detection, firewalls, and compliance support that protect your data, customers, and reputation from evolving digital risks.
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IT Support
Proactive, 24/7 managed services fixing issues before they disrupt; covering hardware, software, and networks for peace of mind.
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Mobile
Scalable plans, latest devices, and data packages that keep field staff, office workers, and executives connected on the go.
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On Hold Marketing
Custom audio messages that engage callers during waits, turning hold time into branded opportunities that drive sales and loyalty.
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Unified Communications
Integrate calls, video, chat, and messaging seamlessly, upgrading team collaboration without the complexity of multiple tools.
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VoIP
Cloud-based phone systems that slash costs while delivering HD calls, mobility, and features like call routing, made for modern SMEs.
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Duncan and the team as always have been professional, thorough, knowledgeable and explained all the options available in the process. I have been using AT for a number of years for my business and family and cannot recommend them highly enough. Will continue to use them for all my Telecommunication…
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Associated Telecom have just taken over as our supplier. The whole process has been handled so quickly and professionally. They have supported us every step of the way. On the change over day an engineer was sent to our office to take care of everything for us. We did not have to do a thing. It…
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Great service as always from Associated Telecom, and in particular Duncan, our Account Manager. He always provides great advice, follows up promptly, and makes sure orders are processed quickly and efficiently. Highly recommended.
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great customer service
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thankyou for your quick response in dealing with my issue
very efficient as usual
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I had an excellent experience working with Lizz at Associated Telecom. From start to finish, she was professional, knowledgeable, and incredibly helpful. She took the time to answer all my questions, made the entire process smooth and stress-free, and went above and beyond to ensure everything was h…
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Associated Telecom provide an amazing service. Duncan is so efficient, friendly and always available to help with anything. They really have helped out our company in many ways. Incredible service!!
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Alexandra was excellent, they kept me informed all along the process and are very professional. Highly recommended.
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