Reduces hang-ups
Engaging audio cuts perceived wait times, keeping callers on the line and improving satisfaction.
Turn hold time into revenue opportunities.
Authorised suppliers of the leading providers
Professional messages that sell while you serve.
11. Choose your message
After we work out your winning script, you then pick a voice style from professional samples perfectly tailored to your brand.
22. Custom Production
We record welcome, hold, and voicemail messages that are ready to upload into your phone system for instant professional polish.
33. Update Anytime
Unlimited changes included, so you can refresh promotions, announcements, or branding without extra cost or hassle.
Meet your Shropshire contact…
Measured by results, not just promises.
100
%
Custom, professional recordings uptime
3
Messaging options available
50
%
Reduction in perceived wait times
On-hold marketing that passively sells for you.
Drives revenue checker tool
Promote offers and services during holds, turning idle seconds into direct sales opportunities.
Brand impression
Professional recordings make small businesses sound corporate-scale, building trust instantly.
Easy brand integration
Seamlessly uploads to your VoIP/UC system that plays automatically for holds, welcomes, and voicemail every time.
Frequently asked questions
Some commonly asked questions our clients tend to have. If you can’t see what you’re after, just give us a shout.
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Can I update messages often?
Unlimited changes included; perfect for promotions, seasonal updates, or business changes.
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What if I want music included?
We provide music-free professional recordings; add chart music via your own licence if needed.
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How many messages do you provide?
Full package includes a custom welcome, on-hold, and voicemail, ready to deploy across your system.
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How does it work with my phone system?
Seamlessly uploads to VoIP/UC portals and plays automatically for holds, after-hours, and welcomes.
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How does it achieve results?
Custom voice recordings sound human and professional, creating better brand perception and engagement.
Broadband
High-speed, reliable fibre and leased lines designed for business, ensuring uninterrupted connectivity for critical operations and remote teams.
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Cyber Security
Advanced threat detection, firewalls, and compliance support that protect your data, customers, and reputation from evolving digital risks.
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IT Support
Proactive, 24/7 managed services fixing issues before they disrupt; covering hardware, software, and networks for peace of mind.
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Mobile
Scalable plans, latest devices, and data packages that keep field staff, office workers, and executives connected on the go.
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On Hold Marketing
Custom audio messages that engage callers during waits, turning hold time into branded opportunities that drive sales and loyalty.
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Unified Communications
Integrate calls, video, chat, and messaging seamlessly, upgrading team collaboration without the complexity of multiple tools.
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VoIP
Cloud-based phone systems that slash costs while delivering HD calls, mobility, and features like call routing, made for modern SMEs.
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Duncan and the team as always have been professional, thorough, knowledgeable and explained all the options available in the process. I have been using AT for a number of years for my business and family and cannot recommend them highly enough. Will continue to use them for all my Telecommunication…
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Associated Telecom have just taken over as our supplier. The whole process has been handled so quickly and professionally. They have supported us every step of the way. On the change over day an engineer was sent to our office to take care of everything for us. We did not have to do a thing. It…
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Great service as always from Associated Telecom, and in particular Duncan, our Account Manager. He always provides great advice, follows up promptly, and makes sure orders are processed quickly and efficiently. Highly recommended.
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great customer service
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thankyou for your quick response in dealing with my issue
very efficient as usual
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I had an excellent experience working with Lizz at Associated Telecom. From start to finish, she was professional, knowledgeable, and incredibly helpful. She took the time to answer all my questions, made the entire process smooth and stress-free, and went above and beyond to ensure everything was h…
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Associated Telecom provide an amazing service. Duncan is so efficient, friendly and always available to help with anything. They really have helped out our company in many ways. Incredible service!!
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Alexandra was excellent, they kept me informed all along the process and are very professional. Highly recommended.
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