Have you heard of VoIP? That’s Voice over Internet Protocol for the less tech savvy among us.
In short, VoIP allows you to make phone calls over the internet – that means you can avoid all of the tolls charged by landline telephone networks.
If you’re in the market for lowering your landline costs, increasing productivity and improving your image, VoIP is for you.
Here at ATS, we offer business owners a VoIP service in the form of Horizon – a complete communications service that encompasses VoIP with a simple web portal.
Who is VoIP for?
If you and your employees are regularly on the move or out of office, VoIP is a perfect solution. It gives you the benefits of site-to-site calls, a continuity solution and a backup plan.
Beyond that, you’ll also be able to improve customer contact and of course, record and monitor calls for reference.
How does VoIP work?
Horizon is an easy-to-navigate interface that includes a huge range of call handling features. Through the dashboard, you can easily access information regarding your call history, voicemails and recorded calls.
Yes, both inbound and outbound calls can be recorded for compliance, customer service and audit purposes – this is great for secure storage and retrieval of all call details.
Horizon also allows you to use Auto Attendant. This is a way to offer callers routing options for different areas of the business.
You can even create announcements to give callers information about opening hours and your website address when someone can’t take their call.
Benefits of VoIP
Beyond the simplicity of free site-to-site calls and cheaper call rates, clients need only call one number to reach both your desk phone and mobile phone.
That means calls can be moved seamlessly from one device to another and a single voicemail box can be reached from any device.
Naturally, efficiency increases when you enable flexible working environments. Horizon encourages this through hot-desking, home working and extending its services to mobile devices.
That’s not all either. When faced with unexpected events out of your control like snow, floods, strikes or roadworks, your business won’t be disrupted.
Horizon sits in the cloud. In short, that means business continuity features allow your company to carry on making and taking calls. Which means it’s always business as usual.
VoIP is a great addition to any business. However, when using Horizon together with ATS business mobiles, you’ll benefit even more.
We’ll negotiate with networks to get you the best prices possible, saving you more money across the board.
If you think your business could benefit from VoIP, please get in touch on 0330 053 5533 or click here to find out more.