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Meet the Team

Our team are the heart and soul of Associated Telecom. We have a strong team of individuals with vast experience in all aspect of telecommunications and IT, enabling us to deliver an unrivalled experience for each and every one of our valued customers.

Everyone has their own unique ways of working, individual strengths and interests outside of work, but we all have the same ultimate goal of wanting to build long term relationships, provide innovative solutions and offer our customers excellent value.

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Chairman
Steve Barrett

Following a long and varied career in multiple industries, Steve added Associated Telecom Limited to his portfolio of businesses in the mid 2000’s with a desire to grow a strong and stable business which is able to support its customers and staff, over a long and sustained period. Steve has a proven background in building and growing businesses in various sectors, and works closely with Associated Telecoms Directors to ensure the company delivers on its promises to both its customers and staff.

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Sales Director
James Bustin

James joined the business in 2017 when his previous employer was acquired by Associated Telecom. With a long history in the Telecoms industry, from Junior sales roles up to multiple Directorship’s, James’ remit has been to develop a strategy allowing the business to grow organically, whilst also ensuring we maintain existing relationships with customers and partners to continue our unrivalled record of retaining customers. James has a young family, and is a keen golfer and football fan, where he can regularly be found at Villa Park with his eldest daughter who is Aston Villa mad!

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Operations Director
Rory Austin

Rory has worked at Associated Telecom for 9 years, having joined the company after completing a university degree in Business Management. Rory’s role has evolved during his time at Associated Telecom, now managing the whole operations side of the company. As an Operations Director, the role involves managing the day-to-day operations of every department, implementing new operational processes into the business and keeping track of overall company performance. Rory has a keen interest in sports and enjoys spending his time going on family days out when he’s not in the office.

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Operations Manager
Connor Graham

Connor is our Operations Manager, having worked here for over 4 years. Following a promotion after 10 months of working here, Connor is now our go to man for anything operations related and keeping the mobile department in check. Connors’ role involves overseeing the mobile department and the connection process of our customers upgrades, as well as assisting our Operations Director in the creation and implementations of office procedures. Connor is the geek of the office! He loves a quiz, collecting Lego sets and watching a good film – more specifically the original 1968 Planet of the Apes!

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Sales Administrator
Tania Williams

Tania joined the team early in 2024 and is responsible for supporting our sales teams and customers when processing orders.

Outside of work you can find Tania making something out of reclaimed timber or leather, running, cycling or in the gym as she loves to keep fit. If there a spare minute after all of that she likes to relax by sharing a bottle of red with friends.

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Sales Administrator
Aleyah Longhurst

Bio coming soon

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UC Support Manager
Lizz Handley

Lizz joined the team during the end of 2022 and has already made a huge impact to the operational side of the company. Before joining Associated Telecom, Lizz trained as an accountant before entering the telecoms world. After working in many different departments herself, she has grown her industry knowledge and gained a huge amount of experience, and is able to implement this within her day-to-day work. Her role at Associated Telecom involves overseeing the landline team and making sure everything runs smoothly, as well as ensuring all our processes and procedures are the best they can do be! Weird fact about Lizz, she’s in fact allergic to the cold…

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UC Sales Operations Coordinator
Rebekah Spence

Rebekah has worked in the telecoms industry for the past 5 years after starting her working life in Hospitality at a local event venue. Having held many roles within the industry, starting as a Business Development Executive in Mobiles before moving to Business Telephone Systems and eventually an Administration/Support role, Rebekah has lots of really relevant experience allowing her to assist customers in many ways.

In her home life, Rebekah is an avid poker player which is how she met her partner of 10 years, and they regularly like to holiday to Las Vegas! Rebekah has an extremely bouncy and energetic Border Collie, Rui, who takes up the majority of her time outside of work with long walks.

In her spare time Rebekah enjoys getting stuck into a good Netflix series or watching Wolves and love getting the opportunity to go to Molineux Stadium to support them – her dog is named after ex Wolves goalkeeper Rui Patricio!

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UC Sales Operations Coordinator
Alexandra Anderton

Alex joined the team in early 2024 with a wealth of experience having performed in customer service roles for over 10 years previously.

Outside of work Alex loves nothing more than spending time with her family, binge watching a good series and travelling the world with her partner.

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UC Service Delivery Coordinator
Hollie Taylor

Hollie has worked within the telecoms industry for 6 years. She started off in Telesales and then 4 ½ years later moved over to the Provisioning and Support department, meaning she has a well-rounded outlook on the industry.  Hollie will be provisioning and supporting customers with their phone systems. She does everything from the onboarding calls, through to building the phone systems to the customers’ requirements and then on to supporting the customer after installation. In Hollies spare time, she loves taking her daughter to the park so she can play on the swings and feed the ducks.

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UC Service Delivery Coordinator
Nicola Powell

Nicola joined the business in late 2023 following a lengthy career in banking. Nicola had an interest in Technology and Telecommunications and loves to look after customers so this position was a match made in heaven!

In her spare time Nicola enjoys being outdoors and furthering her knowledge -she’s currently completing her Masters Degree!

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Junior NOC Engineer
Sophie McKenzie

Sophie may be the youngest in the office, however she’s made a big impact with her love for technology and customer service, helping lots of our customers during the onboarding process so they feel at ease from the moment they join us. After starting in June 2021 whilst studying a Level 3 Infrastructure Technician course, Sophie has demonstrated her expertise in landline and broadband which allows her to provide customers with the best technical support, whether it be tailoring customers phone systems to suit their businesses needs, or assisting with any queries they may have. Interestingly, another one of Sophie’s expertise is building Lego, as that’s what you’ll find her doing in her spare time.

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Network Operations Engineer
Chris Kennedy

Chris joined the team with over 4 years’ experience as a Telecommunications Engineer.

In his spare time Chris enjoys using the gym to keep fit, improving his golf handicap and getting out for long walks with his staffy Ralph.

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Network Operations Engineer
Vincenzo Rizzo

Vincenzo joined Associated Telecom in December of 2023 as a Network Operations Engineer. He has set his sights on trying to impact the business by bringing joy to our customers through passionate customer service, industry leading installs and (along with the rest of our dedicated team) making sure Associated Telecom stands above its competitors.

With a background spanning retail, security, hospitality and IT, Vinny understands how great service impacts a customers experience and takes great pride in his work.

Outside of work Vinny spends his time cooking, socialising, golfing and shooting. As a self confessed petrol head, he also has a keen interest in anything with an engine!

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IT Services Manager
Neil Smallman

Neil joined us in 2024 and took over the running of our IT support team having a wealth of experience in this area.

Outside of work Neil loves spending time with his family and keeping fit, ideally on his mountain bike in the great outdoors!

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Telemarketing Manager
Amy Roberts

Amy worked in the Telecom industry for over 3 years now, starting off as a Business Development Executive and working her way up to managing her own team. Amy has recently joined Associated Telecom, and will be responsible for the growth of our Telemarketing team. She will be focusing on training and mentoring individuals, so we can keep helping as many businesses as we can. In Amys spare time, you’ll find her on a walk with her dog or on a skiing holiday!

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Business Development Executive
Harry Neat

After working in retail and being a part of a band, Harry decided he wanted a career change and entered the world of Telecoms in 2022. He loves chatting and making connections with as many customers at he can, so he’s definitely in the right job.

As a Business Development Executive, Harry in his own words says his main role is to ‘ignite the flame and get people excited about joining the Associated Telecom family’.

Interesting fact about Harry- he once took part in a gig at the summit of the Wrekin, which makes him the first and only man in history to play drums at the very top of the Iconic Shropshire Hill.

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Business Development Executive
Stacey Downing

Stacey works in our Business Development Team and utilises her experience in the industry along with her chatty nature to introduce Associated Telecom to customers across the UK.

At home Stacey is a “Soccer Mom” to a football mad son and daughter, but also enjoys family days out and trips to Cornwall with Seth the family Bull Mastiff often tagging along.

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Business Development Executive
Kevin Lafferty

Kevin joined the team early in 2023, bringing with him a wealth of experience having worked in multiple roles within the Telecommunications sector over the previous decade.

Kevin is a music aficionado and has performed as a DJ for almost 40 years, he can regularly be found at gigs across Shropshire at weekends – he even became Associated Telecom’s resident DJ for our Gold Partner Party in February 2024!

When he’s not busy working at Associated Telecom or DJ’ing Kevin enjoys hunting for vinyl records, visiting National Trust sites, performing DIY and, most importantly, spending time with his family and 3 grand children as well as watching a good film or football match!

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Business Development Executive
Max Slade Jones

Following a career in retail and a brief venture into the Telecommunications industry, Max joined the team in 2023.

When he’s not booking appointments for our field based sales team Max loves nothing more than a spot of gardening followed by a well deserved beer and is an avid fan of TV, Film and Nottingham Forest.

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Business Development Executive
Reece Jones

Reece joined the Business Development team at the start of 2024 having worked for a local competitor for the previous 2 years and loves his role as he enjoys speaking to new people.

Outside of work Reece is a keen gamer, his favourite being Ghost of Tsushima and has a love of film, particularly big blockbuster hits!

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Regional Sales Manager
Richard Thornton

Having worked in the telecommunication industry for more than 20 years, Richard is incredibly experienced within all aspects of telephony, with an expertise in business mobiles. He has worked for two major mobile networks and a telecoms provider, which has given him a real overview of the industry. Richard will be helping to grow our existing base of customers through meeting a broad range of businesses, identifying their specific requirements and providing mobile solutions to meet their operational and budgetary requirements. Outside of work, you’ll find Richard spending time with his young daughter and 2 dogs, as well as watching a variety of different sports- football being one of them as he is a huge Coventry City supporter!

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Business Development Manager
Luke Kulpa

Luke joined the business in October 2021, having worked previously at another telecommunication company for 6 years. Luke joined us as he was ready to take the next step in his career by working in a Field Sales role, something he had never done before. This new role at Associated Telecom has allowed Luke to experience the whole customer journey, from start to finish. Luke provides our customers’ with a tailored telecommunication solution, supports the customer during the installation process and continues to look after the customer once they are up and running.  When Luke isn’t out on the road, you’ll find him partying with friends at the weekend, watching F1 or gaming.

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Business Development Manager
Stephen Conlon
Stephen joined us early in 2023 having worked in the telecoms industry for 13 years helping companies to improve their telecoms infrastructure by building strong relationships.
Stephen is a father of 4 children – 3 boys and 1 girl.
In his spare time Stephen enjoys going to see his beloved Manchester United having had a season ticket with his children for some time. Stephen also loves taking his 2 youngest children football training and watching  F1.
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Business Development Manager
Dave Squires

Having worked in the Telecoms industry for 10 years, Dave joined Associated Telecom early in 2023 and his wealth of experience has benefited both the company and his customers.

He spends most of his free time entertaining two children and a border Collie alongside following Everton football club, the New York Jets, F1 and most sports. Dave loves a good film and visiting the theatre or catching up for a pint with friends.

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Business Development Manager
Alan Wynn Davies

Alan joined Associated Telecom in 2023, bringing with him over 20 years of industry experience. Having worked initially in a business mobile role, Alan quickly identified that he could add further value to his customers by also looking at the wider spectrum of Telecom services – PSTN, ISDN, fibre broadband, M2M IOT sims, SIP & fully hosted telephone systems

Alan’s approach is to understand a customers business first, their past and future journey and how best he can help them to improve their staff and customers experience through cloud services and new technology.

Outside of work, Alan is a very dedicated family man being a proud father of 2 daughters and husband of 20-years. Alan love’s nothing more than getting outside, whether climbing mountains in Snowdonia, walking the dog or (weather permitting) tandem skydives in the lake district.

When he’s not outside, you`ll usually find him shouting at the TV whilst watching his beloved Everton FC!

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Business Development Manager
Luke Owen

Having worked for Associated Telecom previously, Luke rejoined the company in 2023 having improved his industry knowledge at multiple businesses in the sector.

With over 20 years experience in sales (much of which in the Telecommunications industry), Luke is well placed to offer advice and guidance to customers looking to update their systems.

In his spare time Luke loves to keep fit and is a regular gym goer with a fondness for boxing. Luke has 2 young daughters and loves spending time with them along with his partner and wider family.

Luke’s also a Manchester United fan!

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Business Development Manager
Mike Birt

With 35 years of industry experience, Mike joined the Associated Telecom team in 2024.

In a world of digital transformation, Mike is our specialist for all things IT, Cyber Security and Telecommunications.

Outside of the office Mike loves nothing more than following his beloved Nottingham Forest or being in the great outdoors either on a mountain bike or manning the controls of a drone to take some incredible aerial photos.

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Business Development Manager
Pete Dhadwal

With over 35 years of sales experience, Pete joined the team in 2023 and loves spending time solving businesses telecommunications issues and saving them money!

Outside of work Pete is a huge Manchester United fan and loves to keep fit by playing football, going to the gym or enjoying the great outdoors!

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Head of Account Management
Daniel Lewis

Dan is our go to man for anything product related. After working at Associated Telecom for almost 5 years, Dan has built up a lot of industry knowledge and experience in account management along the way. Dan is always on hand to offer his colleagues support and advice, as well as providing his customers with the highest standard of customer service and in his own words ‘just going that extra mile for them’. This has allowed Dan to create many long-lasting relationships with his customers and play an important role in their businesses telecommunications. Outside of work, Dan has his hands full with looking after his two children and two dogs but when he has got some spare time, you’ll find him on a run or watching Man United!

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Account Manager
Duncan Biddle

Duncan is one of our longest standing team members and will be celebrating his 6th year at Associated Telecom this year. Duncan’s main responsibilities are looking after our existing customers and offering any support the customer may need, as well as advising them on their telecommunication options. Duncan has always had a passion for sales, as he worked in the cycle industry selling products within retail stores. Duncan is a valued member of the team, full of industry knowledge and always available to help anyone, whether that be his colleague or customers. Outside of work, you’ll find Duncan spending quality time with his family, on the golf course or doing a spot of fishing. And how could we forget, Duncan is another Man United supporter!

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Account Manager
Melanie Jones

Mel is one of our fabulous Account Managers, who joined the business in 2018. Mel has worked in the telesales industry for 20 years, working in many different industries. Mel has lots of valuable experience behind her, from building relationships with existing customers to building up a pipeline for new potential customers, allowing her to excel within her role. Mel is the main point of call for her customers business telecommunications, dealing with any issues and arranging their businesses upgrades. Mel has three lovely children who she spends time with, and enjoys eating out with a cocktail in her hand with family and friends in her spare time.

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Account Manager
Lily Dickie

After managing a restaurant and working within a residential home, Lily decided to enter the wonderful world of telecommunication in 2022.

Lily has many valuable years of dealing with people which helps in her role as an Account Manager as our customers will be well looked after!

Fun fact about Lily – she loves going on cruises, especially to the Caribbean! She has also recently taken up archery as a new hobby, how cool!

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Account Manager
Chris Newbold

Chris has joined the account management team, looking after all our landline customers. After working in the banking industry for 12 years, Chris made the move into the telecommunication world where he gained a vast amount of experience in Account Management, Retention and Credit Control. As Associated Telecoms first landline Account Manager, Chris will be making sure our landline customers are happy and helping to resolve any issues that crop up. It’s important to us that our customers are well looked after, and Chris is the perfect man for the job! When Chris isn’t looking after our lovely customers, you’ll find him watching Leicester football club with his son or planning his next holiday with the family.

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Account Manager
Oliver Smith

Oliver, or Ollie as we know him, entered the Telecommunications industry in 2021 following the completion of his degree and joined Associated Telecom in 2023.

Using his knowledge, expertise and easy going approach, Ollie has helped build and strengthen relationships with customers across the country.

Outside of work, Ollie enjoys hacking the ball round his local golf course and watching his beloved Liverpool Football Club play from the Kop. He also has a passion for NFL, F1 and pretty much any sport that’s on the TV.

Why choose us?

Associated Telecom are a leading provider of Telecom and IT services to UK businesses. We partner with leading brands and offer impartial advice, enabling us to deliver reliable and robust solutions whilst remaining competitive – ensuring our services meet your needs.

About Us