Meet Lorna, our Service and Provisioning Manager

At Associated Telecom, we pride ourselves on being a leading provider of innovative, transparent business solutions. Since 2018, we have been associated with Gamma as a valued partner. Our mission is to deliver exceptional services tailored to the needs of our target market: the SME sector. From connectivity to hosted telephony and contact centre solutions,

At Associated Telecom, our commitment to excellence remains unwavering. The acquisition of WISP IT is a testament to our dedication to providing you with cutting-edge solutions that go beyond expectations.

At Associated Telecom, we’re all about keeping you connected and informed. With the upcoming PSTN switch-off, it’s time to talk about what this big telecom shift means for your business and how you can stay ahead. The PSTN Switch-Off: A Brief OverviewHave you heard about the PSTN switch-off? It’s a significant change in the telecom

Associated Telecom continues its recent expansion with the opening of a new Sales Office situated in Leamington Spa. In a move aimed at better serving our valued customers and broadening our reach, Associated Telecom is pleased to announce the opening of a new sales office in the charming town of Leamington Spa. This strategic step

After the success of our first webinar, we’re holding a second this April. Join us for the free 30-minute live demo of Horizon Contact, followed by a Q&A session. Register Here When — Wednesday 19th April 2023Where — Watch live online, or watch on demand at a time that suits youGet Access — Register here

We understand the pain of being inundated with customer calls on a Monday morning and having to deal with unhappy customers who have been on hold for some time. We understand that not every customer will have the same query and may need to speak to different departments within the business. We understand that a

It has been a very busy month at Associated Telecom during September, so we thought we’d give you an insight into what we’ve been getting up to and keep you on the journey with us! Whilst looking after our existing customers, we have seen a lot of growth during Q3 of the year through our

Our next team member who we would like to introduce is Tom, our Sales manager. You got a slight insight into who Tom on our social media, but we wanted you all to get to know him a little better 😊 What have you learnt about yourself whilst at Associated Telecom? Prioritise and make time

Our next team member who we would like to introduce is Connor, our Operations manager. You got a slight insight into who Connor is on our social media, but we wanted you all to get to know him a little better 😊 What have you learnt about yourself whilst at Associated Telecom? I have learnt

Wondering if you should upgrade your phone system? Here are 8 reasons why now is the time to upgrade your business to VoIP for a better telecom experience.

By embracing the future of telephony, you can benefit from a range of advanced features and functionalities that will improve productivity and help grow with your business.

Our next team member who we would like to introduce is Lorna, our wonderful Service and Provisioning manager. You got a slight insight into who Lorna is on our social media, but we wanted you all to get to know her a little better 😊 Favourite thing about your role at Associated Telecom? I really

With technology and society evolving, big changes are taking place within the world of telecommunications. From remote work and waving 3G goodbye to advanced scams and a move towards sustainability, read on to find out exactly what changes are coming in 2022. By staying up to date with the latest telecommunication news, you can prepare

Associated Telecom are pleased to announce we have joined the Greater Birmingham Chambers of Commerce (GBCC), becoming a member of the organisation that has been running since 1813. The GBCC has been working with local companies for over 200 years, with the aim to connect, support and grow businesses within the local area. The organisation

A quick guide to VoIP terminology When helping businesses transition to a VoIP communication solution, there’s often a lot of industry jargon that tends to pop up. This can be tricky to understand, making the whole process more confusing than it needs to be. That’s why at Associated Telecom, we’ll avoid using complicated terminology wherever

Meet Duncan, our Account Manager Our next team member who we would like to introduce is Duncan, one of our Account Managers. You got a slight insight into who Duncan is on our social media, but we wanted you all to get to know him a little better 😊 What better way to start than

Meet Sophie, our Technical Apprentice At Associated Telecom, we have an amazing team of people who are dedicated to helping businesses with their telecommunications. We want our customers and anyone visiting our website to get to know our staff a little better, as we believe that it is important to know the people behind the

2022: The year of big plans and faster connections It’s the year of the tiger and we are feeling strong here at Associated Telecom! Reflecting on the past couple of years, it has been an incredibly difficult time for us all, but we want to have a positive outlook on the year ahead. With plenty

Benefits of having a work phone and a personal phone In the era of hybrid working, businesses are increasingly recognizing the importance of providing employees with dedicated work phones alongside their personal devices. The advantages of maintaining this separation extend beyond mere convenience, offering a myriad of benefits for individuals and organizations alike. Understanding the

With Christmas just around the corner, the pace is quickly picking up for businesses of all shapes and sizes. The sudden rush of customers can become overwhelming, but by preparing for what lies ahead, this time of year has huge potential for growing your business. Read on for some of our Christmas business ideas on

Why is telecoms key to excellent customer service? No matter what industry your business belongs to, there’s one thing we all have in common—customer service. Giving customers a great experience is what will drive your growth, and communication is a fundamental part of that. At Associated Telecom, we specialise in keeping you connected so that

ISDN Switch Off – everything you need to know If you’ve heard about the ISDN Switch Off or the end of PSTN you may be wondering how it may affect you and your business. We’re here to help guide you through the process and what the next steps are for you and your telecoms. What

Is your business ready for hybrid working? With more employees working from home, it’s as important as ever to make sure your telecom package is right for you.

The past year and a half has seen the way we work change. With more people working remotely and flexible working becoming the norm, businesses have needed to adapt, including changing how they communicate with customers. 

Over the past two decades, the growth in mobile technology has seen a huge uplift in the use of handheld devices to complete more tasks in our day-to-day lives and allowed businesses to become more efficient. When considered alongside the power of mobile data, users have been provided with connectivity like never before, particularly for those working from home.

Does my business still need a landline in 2021? If there is any change to make note of for businesses during the last 12 months of lockdown, it’s undoubtedly the shift towards a working from home culture and addressing the communication challenges that this poses. The need for staff to remain available and connected to

What is mobile phone leasing? It’s no doubt that we live in an increasingly technological world, dependent on SMART devices which enhance our daily lives, and which more recently, have provided a means for working from home. The impact of SMART devices is immeasurable, and the constant evolution of the latest technologies enabling us to

Everything you need to know about VoIP Modern telecommunications has come a long way in the last decade. Advances in internet technologies and mobile devices have created a number of different solutions for business and individuals alike who rely on telephony as a form of communication. Introducing you to VoIP – a proven technology that

Telecommunications in 2021 Like many organisations throughout the world, the impact of the COVID-19 pandemic has drastically accelerated the rate of change for those that rely on telecommunications as a means of business. This has an obvious and direct impact on the telecommunications sector, resulting in the address and modification of many long-standing issues which

Say hello to our new brand and offices At Associated Telecom, we like to keep things simple by offering flexible contracts and a hassle-free service. With everything that’s going on in the world right now, this flexibility has proven more important than ever before. Looking to help more companies keep connected, we decided it was

The All-New Google Pixel 3a Mobile Review We have the latest tech when it comes to supplying mobile phones. This now includes the brand new Google Pixel 3a mobile phone. The 3a has an ambitious objective – to deliver premium smartphone features, in an affordable model. And we think the 3a does just that. This

A summary of the new iOS 13 Dark Mode Following the trend set by Android phones, iOS 13 offers a new light-on-dark colour setting called dark mode. It looks great and will save battery. That’s the kind of practical design feature we like! Turn up the speed Apple reports to have improved performance speeds –